Privacy policy.

How SP Contracts collects, uses and looks after your personal information.

1. Who we are

SP Contracts Cheshire Ltd ("SP Contracts", "we", "us") is a painting and decorating company based at Commercial Ave, Handforth, Cheadle SK8 6QH. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or how we use your information, call us on 0161 486 1320 or email info@spdecorating.com.

2. The information we collect

When you contact us or request a quote, we may collect:

• Your name
• Your phone number and email address
• Your postcode and the address of the property
• Details about the work you would like done
• Any other information you choose to give us

When you visit our website, we may also collect technical information such as your IP address, browser type and the pages you visit, using cookies and similar technologies.

3. How we use your information

• Respond to your enquiry and arrange a visit
• Prepare and send your quote
• Carry out and manage the work you have asked us to do
• Send invoices and keep financial records
• Improve our website and services

We will not sell your information, and we will only send you marketing if you have agreed to receive it.

4. Our legal basis

We process your information because it is necessary to respond to your request and to take steps towards, or carry out, a contract with you. We also rely on our legitimate interests in running and improving our business, and on legal obligations such as keeping financial records. Where we rely on your consent, for example for marketing or non-essential cookies, you can withdraw it at any time.

5. Who we share it with

• Trusted suppliers who help us run our business, such as our CRM, email and website providers
• Our accountants and professional advisers
• Authorities where we are required to by law

Anyone we share your information with is required to keep it secure and use it only for the purpose we have shared it.

6. How long we keep it

We keep enquiry information for as long as needed to respond to you and follow up on your quote. If you become a customer, we keep records of the work and payments for as long as required for legal, tax and insurance purposes, typically six years. After that, your information is securely deleted.

7. Cookies

Our website uses cookies to make it work properly and to help us understand how visitors use it. You can control non-essential cookies through the cookie banner and your browser settings.

8. Your rights

• Ask for a copy of the information we hold about you
• Ask us to correct or delete your information
• Object to or restrict how we use your information
• Withdraw your consent at any time

To use any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.